SHIPPING & RETURNS

Everything you need to know about receiving your PHASE order and what to do if something isn't right.

ORDER PROCESSING

We aim to prepare and dispatch PHASE orders as quickly as possible.

Once your order has been dispatched, shipping confirmation will be sent using the contact details provided with your order.

AUSTRALIAN SHIPPING

Delivery times vary depending on your location and the shipping method selected at checkout.

Any applicable shipping costs will be calculated and displayed at checkout before your purchase is completed.

Please check your delivery address carefully before placing your order. We cannot guarantee that an address can be changed once your order has entered the fulfilment process.

TRACKING YOUR ORDER

Where tracking is available, tracking information will be provided after your order has been dispatched.

DAMAGED, FAULTY OR INCORRECT ORDERS

If your order arrives damaged or faulty, or you receive an incorrect item, please contact the PHASE team as soon as possible.

Please include your order number along with clear photographs of the product and packaging so we can assess the issue.

RETURNS & CHANGE OF MIND

Due to the nature of our consumable products, we are unable to accept change-of-mind returns where products have been opened, used or are no longer in their original condition.

Nothing in this policy excludes or limits any rights or remedies you may have under the Australian Consumer Law.

REFUNDS

Where a refund is approved, it will generally be returned to the original payment method used to place your order.

The time taken for funds to appear in your account may vary depending on your bank or payment provider.

NEED HELP?

If you have a question about your PHASE order, shipping, delivery or a return, contact our team and include your order number so we can assist you as quickly as possible.